Downloads

1. Quick Start Guide

2. Detailed User Guide

Contact

team@underdogfertility.com

If you’ve got a question, a problem, some helpful feedback, or just a great story to share, please email out to us!  We’d love to hear from you.

We’ll strive to get back to you within 24 hours.

Refund Policy

Returns

If returning, we ask you to do so within 30 days for a full refund.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us to arrange a return: team@underdogfertility.com.  Please include your invoice/order number.

If your refund is approved, then your refund will be processed, and after receiving your returned goods in unused condition, a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

You will be responsible for paying for your shipping costs to return any item. Shipping costs are non-refundable. We will provide an address to ship the product to.  Consider using a traceable shipping service or purchasing shipping insurance. We cannot refund if your return is lost in the mail. 

Exchanges

We'll gladly replace defective items if notified within 30 days of purchase. Send us an email with pictures of the defect to team@underdogfertility.com and we will give you further instructions.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at team@underdogfertility.com

 Underdog, The Underdog, Underdog Fertility and the Dogface Logo are trademarks of Underdog Fertility.